Shipping & Returns

You have 14 days from the day your order is delivered to start a return. After that, the gear is yours.

To start one, email info@demonhrs.com with your order number and the items you want to send back. We reply with instructions and the return address. Do not ship anything before you hear from us — unannounced returns may not be processed or refunded.

Send it back the way it arrived. Every return is inspected before anything is refunded.

• Unworn and unwashed. Try it on — don’t train in it.
• All tags attached, original packaging included.
• Free of deodorant marks, sweat, pet hair, and fragrance.
• Returns that fail inspection can be shipped back to you at your cost.

Demon Hours runs limited numbered drops. When a size sells out, it is gone — we do not restock.

Size exchanges are subject to availability. If the size you need is still in stock, we hold it and swap it. If it is gone, we issue store credit for the item amount so you are ready for the next drop.

Some items are final sale and cannot be returned or exchanged. Ever.

• Items marked final sale on the product page.
• Discounted or last-call items.
• Undergarments, socks, and hygiene items, once opened.
• Gift cards.

You cover return shipping unless the item is defective or we sent the wrong thing — in that case we send you a prepaid label.

Original shipping charges are non-refundable. Use a trackable service and keep the receipt: we are not responsible for returns that go missing in transit.

Once your return arrives, we inspect it within 3 business days. Pass inspection and your refund goes to the original payment method within 10 business days of that inspection. Your bank may take a few extra days to post it.

We reserve the right to refuse a refund — in full or in part — on items that come back worn, washed, damaged, or incomplete.

If something arrives damaged, defective, or not what you ordered, email info@demonhrs.com within 7 days of delivery. Include your order number and clear photos of the issue.

We replace the item if stock exists. If it does not, you get a full refund — including the original shipping.

Carrier timelines are estimates, not promises. If your tracking stalls, email us and we will chase it with the carrier.

If tracking shows delivered but nothing is there, check with neighbors and your local carrier first, then email us. We will help you file a carrier claim. We are not responsible for theft after a confirmed delivery, but we will help you fight it.

All orders ship from the United States. Standard orders process in 2–5 business days. Drop and pre-order items ship on the timeline stated on the product page — limited runs take the time they take.

Shipping options and prices are shown at checkout. Tracking is emailed the moment your label is created.

We ship worldwide. Import duties, taxes, and customs fees are set by your country and are your responsibility. They are not included at checkout and they are not refundable.

Refused or abandoned packages come back to us minus a lot of carrier fees. If that happens, we refund the item total minus original shipping, return shipping, and any fees the carrier charges us.

Email info@demonhrs.com within 12 hours of placing your order and we will do our best to change the address or cancel it. During a drop, orders move fast — once fulfillment starts, nothing can be changed or cancelled.

If you entered the wrong address and the order ships anyway, redelivery costs are on you.